Blog - Page 8 of 17

10 Oct 2024

Communicating Compensation Decisions to Motivate Customer Service Teams

Posted on October 10, 2024 (June 23, 2025) by Michelle Henderson

A functional manager discussing compensation policies and decisions with their customer service team

Why Compensation Communication Matters for Customer Service Teams Customer service teams are the frontline of your brand. These employees directly interact with customers, shaping how your company is perceived. For this reason, effectively communicating compensation decisions is vital. Without clear pay structures and performance-based incentives, employees can feel undervalued, leading to disengagement and poor customer […]

08 Oct 2024

by Alex Morgan Permalink

Affordable Strategies for Performance-Based Compensation

Posted on October 8, 2024 (June 23, 2025) by Alex Morgan

Affordable Strategies for Performance-Based Compensation In today’s competitive business landscape, affordable strategies for performance-based compensation and effective systems are essential for driving success. Customer service is often the backbone of this success, directly impacting customer loyalty and retention. To ensure your customer service team performs at its best, tying compensation directly to performance metrics is […]

04 Oct 2024

by Austin Schleeter Permalink

Manager Training for Difficult Compensation Conversations in 2025

Posted on October 4, 2024 (June 24, 2025) by Austin Schleeter

squeezing a dollar bill or a budget document, symbolizing the challenges of tight financial constraints during budget planning

Manager Training for Difficult Compensation Conversations As 2024 winds down, HR leaders are laser-focused on setting their 2025 compensation plans. Budgets, pay structures, and employee satisfaction are all on the table. But no matter how perfect the strategy, success often comes down to how well managers communicate compensation decisions. That’s where manager training for difficult […]

02 Oct 2024

by Stacy Fenner Permalink

Training Managers for Challenging Compensation Discussions

Posted on October 2, 2024 (June 23, 2025) by Stacy Fenner

Training managers for compensation discussions

Training Managers for Challenging Compensation Discussions Early in my career, I dreaded the annual pay conversation. Even as an HR leader, I disliked conflict—whether the raise wasn’t enough, someone wanted to negotiate, or I had to deliver tough feedback. Over time, however, I realized that training managers for challenging compensation discussions is critical for making […]

18 Sep 2024

by Michelle Henderson Permalink

Performance Review Ratings and Company Culture

Posted on September 18, 2024 (June 23, 2025) by Michelle Henderson

Performance Review Ratings and Company Culture In many organizations, performance reviews are an inevitable part of work life. But have you ever stopped to consider what the actual performance review ratings and company culture reveal about the overall environment of your workplace? The language used in performance ratings can provide a window into the broader […]

07 Sep 2024

by Laura Morgan Permalink

Managing Compensation Tensions for Strategic Alignment

Posted on September 7, 2024 (June 23, 2025) by Laura Morgan

Illustrations and visuals explaining compensation alignment and strategy improvement.

Are compensation tensions undermining your business strategy and employee morale? According to recent SHRM research, 73% of HR leaders report significant tensions between their pay practices and organizational objectives. These unresolved compensation tensions cost companies an average of 18% in employee turnover annually. Download our comprehensive Compensation Philosophy Self-Assessment to better understand your company’s alignment […]

14 Aug 2024

by Laura Morgan Permalink

Leveraging Market Data to Keep Your Team Competitive

Posted on August 14, 2024 (June 23, 2025) by Laura Morgan

conference table discussion 2025 compensation strategy

In today’s dynamic job market, managers need practical strategies to reward top performers, retain skilled employees, and stay within budget. Leveraging Market Data offers an effective solution that aligns internal pay practices with real-world compensation trends. When organizations commit to using compensation data, they make informed decisions that reflect current industry rates. This approach increases […]

31 Jul 2024

by Laura Morgan Permalink

Job Descriptions and Duties and Driving Etiquette

Posted on July 31, 2024 (June 23, 2025) by Laura Morgan

What Driving Etiquette Can Teach Us About Job Descriptions and Duties in the Workplace Estimated Reading Time: 6 minutes Have you ever called someone an “@ssh0le” on the road after they cut you off? That flash of anger? It stems from a broken social contract—a shared understanding that we all have rights and responsibilities when […]

24 Jul 2024

by Alex Morgan Permalink

How To Implement Pay Transparency: A Tactical Guide

Posted on July 24, 2024 (June 23, 2025) by Alex Morgan

In this article we’re diving into the tactical side of implementing pay transparency in your organization—and why it matters. […]

17 Jul 2024

by Michelle Henderson Permalink

The Nuances of Performance Rating Titles

Posted on July 17, 2024 (June 23, 2025) by Michelle Henderson

The Nuances of Employee Performance Ratings: Culture, Clarity, and Context Estimated Reading Time: 5 minutes Performance reviews are a staple in most organizations—but how often do we stop to examine the performance rating titles we use? These titles carry significant weight. They communicate how an organization evaluates contribution, frames accountability, and defines success. Yet, they […]