Customer Technical Support Engineer

MorganHR, Inc.  Chicago, Illinois, United States (Remote)

WHY WERE LOOKING

MorganHR is growing SimplyMerit‘s technical team! We’re looking for a dynamic individual who has a proven track record of delivering high-quality technical support and quality, personable product demos. As a team member, you’ll be the company’s voice, creating a top-notch experience to ensure our customers are utilizing our product effectively. As part of the team, you’ll have the opportunity to grow your career, contribute your ideas, and make a significant impact on our product and company’s success.

WHAT YOU’LL DO

  • Deliver deal-winning demonstrations and prospect presentations. You will explain to prospective customers how SimplyMerit can help HR and company leaders make better compensation recommendations.
  • Resolve incoming issues via email, chat, phone, email, and other mediums.
  • Translating technical speak and troubleshooting steps in a way that anyone could understand. You may be helping customers with anything from initial configuration to data loading to troubleshooting and replicating product issues reported by customers.
  • Gather feedback and advocate internally for product improvements to better serve our customers. Advocate for customers and exceed their expectations.
  • Get technical. You will have to roll up your sleeves and troubleshoot software issues, so make sure you are comfortable navigating a computer and various IT environments. You will learn HubSpot, ZenDesk, Heroku, Amazon Web Services, and a few other cool platforms, including our own!
  • Test new product releases. SimplyMerit is constantly evolving, and bugs do not make it into our Production environment. Thoroughness in testing is an absolute must.
  • Take on projects and create opportunities. Besides spending a lot of time interacting with customers and prospects, you’ll help their accounts run smoothly.

In this dynamic work atmosphere, you always need to take on new tasks and help build our business.

YOU MUST BE GREAT AT

  • Communicating verbally and in writing with excellent customer focus
  • Solving problems independently and thinking on your feet
  • Reading people by listening to their voice
  • Staying positive and serving others
  • Showing initiative and follow-through
  • Remaining calm under pressure
  • Organizing and prioritizing competing requests
  • Projecting confidence

EXPERIENCE:

  • Bachelor’s degree and a minimum of 2 years in a technical support related role
  • Proven exceptional customer service experience
  • Leading technical training support for others
  • Juggling multiple priorities and tasks with extreme attention to detail

WHAT’S IN IT FOR YOU

  • Competitive base salary plus bonus
  • A laid-back environment where hustle goes a long way and work is enjoyable
  • Great opportunity to get into a growing company and build something big
  • 401(k) and company match
  • Medical/Dental/Vision plus company provided STD, LTD, and Life insurance

MorganHR is an Equal Opportunity Employer. No search firm solicitations, please.

This position is primarily a work-from-home role.

 

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Job Location: Chicago Remote

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